When will I get my refund after I returned my order?

Last updated: 02/09/2021
Due to increased return volumes over the busy period there may be a delay in processing your refund. We are working hard to complete the necessary steps as fast as possible. Please check the table below for more details on your refund process.

Your refund progress

1. WE'LL PROCESS YOUR RETURN

2. BANK WILL SEND REFUND TO YOU

6-7 business days

Reebok e-Gift Card: Immediately after we've process your return
Credit/debit card: max 14 business days
PayPal: max 3 business days

We'll send you another email as soon as we've processed your return and authorised a refund.

From the moment we authorise the refund, your bank still needs to process it. 

You will receive your refund via the same method that you used to pay for the product(s).


We will reimburse you from the day we:
  1. Finish processing your return back at our warehouse; or
  2. Are informed by you about your decision to withdraw from the purchase agreement and within 14 days you provide us with evidence that you have returned your online order.
How do refunds via e-Gift cards work?
If you start your return online (by telling us online which item(s) you want to return and why), you can also choose to receive your refund through a Reebok e-Gift card. You'll immediately receive this e-Gift card via email after we've processed your return at the warehouse. The best choice if you for example like to re-order.

The Reebok e-Gift card is immediately ready to use and can be redeemed online and in our Reebok stores. If you've returned an item that was supposed to be a gift, it might be good to know that gift cards are not user-specific and can be shared with friends. The gift card amount can be divided over multiple orders.

Refunds with Klarna
Please note - if you selected Klarna as your payment method, all refunds will be handled by them. Your refund should take 3 - 5 working days once your item(s) has been successfully processed, but please contact Klarna directly with any questions or concerns.
More questions? You can also see our Klarna Return & refund help page.

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