When will I get my refund after I returned my order?

Last updated: 22/04/2020
COVID-19: Refunds are taking longer than usual.

Once received we aim to process your return within 6 business days and we'll send you an email as soon as we've processed your return and authorised a refund. 

 Ship to warehouse in Germany
  • max 2-7 business days

 Processing package*
  • max 6 days

 Bank refund time frame** 
  • Credit/debit card: max 14 business days 
  • PayPal: max 3 business days 

*As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

**From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).
We will reimburse you from the day we:
  1. receive your online order back at our warehouse; or
  2. are informed by you about your decision to withdraw from the purchase agreement and within those 14 days (a) you have provided us with evidence that you have returned your online order or (b) we have received your online order back at our warehouse.
Refunds with Klarna
Please note - if you selected Klarna as your payment method, all refunds will be handled by them. Your refund should take 3 - 5 working days once your item(s) has been successfully processed, but please contact Klarna directly with any questions or concerns.
More questions? You can also see our Klarna Return & refund help page.

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