How do I return my product(s)?

Last updated: 29/01/2021
In response to the impact on infrastructure caused by the coronavirus, we have extended our returns period from 30 to 60 days. Returns are free of charge.

COVID-19 - We have enabled multiple delivery partners during this period to ensure the best delivery possible in these challenging times. There are no changes to our return process. You can still return your parcel as usual with the provided {carrier} label in the box, following the normal step below. 
1. Go to, tell us what item(s) you want to return and why. Confirm your return.
2. Pack your items, use the pre-printed label from the box and stick the return label over the previous one. 

3. Drop off your parcel at a carrier drop off point near you:

Royal Mail
Parcelforce (only if your parcel was shipped to a collection point)

You will not be charged shipping costs for your return if you return your order with the same carrier that had originally delivered it to you.

In case you lost you return label, a new label will be automatically emailed to you after finishing step 1. 

Please note: personalised items are made uniquely for you and cannot be returned unless there is a manufacturing fault.

Ordered the wrong size? Instead of returning it, you can exchange it for a different size for free. For more info, see our exchanges help page.
60-day Return policy & more info
For rules and restrictions on returns, please check our return policy

There are different return methods depending on where you purchased your product. Items purchased at the Reebok online shop can only be returned to us by post. Items purchased at an Reebok retail store can only be returned to an Reebok retail store.

See our dedicated page for more information on returns with Klarna.

What is the return policy for face covers?
If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. Please see 'What is our return policy'  for more information. If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect.

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