Can I cancel my online order?
Last updated: 12/12/2016
You can cancel online orders, entirely or partially, within 15 minutes of placing it.
- Open the email we sent you to confirm the order to find the order number.
- Go to the order tracker.
- Copy and paste your order number into the ‘Order number’ field, enter your email address and hit ‘Track order’.
- Click ‘Cancel Items’.
- Select one or more of the products you would like to cancel and select a cancellation reason for each item.
- Click the ‘Cancel Selected Items’ button to confirm.
Frequently asked questions
- How do I check my order or delivery status?
- How do I return my product(s)?
- Why is my order late?
- Can I get a notification when a product is back in stock?
- What is the warranty on my product(s)?
- What happens to my voucher if I return my online order, or part of it, or if my order is cancelled?
- What should I do if my voucher code isn't working?
- How do I use my voucher?
- What should I do if I haven't received my refund yet?
Where is my order?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.
Still can't find your answer?
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