Why is my order late?

Last updated: 19/05/2017

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:
 

  • Your order was shipped during our sales and promotions season.
  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
  • Your order was placed during a German public holiday or a local public holiday. Our main warehouse is in Germany, and it is home base for each and every one of our products.
  • There were unpredictable circumstances beyond our control. 


Do you want to find out the current delivery status of your order? You can easily track the status of your order.

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