What happens to my voucher if I return my online order, or part of it, or if my order is cancelled?

Last updated: 19/05/2017

It depends which type of voucher you used.

If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it. It can also be replaced if your order got cancelled, or if you cancelled the order yourself

If you used a voucher that gave you a monetary discount (e.g. €10) the voucher can be replaced if you return the full order, if your order got cancelled, or if you cancelled the order yourself. If you return part of the order, you will receive a refund for the amount applied to that part of the order. The invoice gives you a comprehensive breakdown of the split of discount across products.

Unfortunately it is not possible to reactivate redeemed vouchers. Please contact us to request a replacement voucher. If you plan to make a return, please do so prior to requesting your replacement voucher.

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