Track your order
You can track your order by going to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Details” column. This takes you to the carrier's website where you can find the most up-to-date information available.
Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will be available yet. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is available yet, please check again later.
Some orders are packaged in more than one box. Each box will have its own unique tracking number. Customised (Your Reebok) products are shipped separately and have their own unique tracking number.
Possible statuses are:
This status means that your order has been received by the system but that it hasn’t yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us.
This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.
• Order shipped
This status means that your order has left our warehouse and is now either in the hands of the carrier or has already been delivered by the carrier. You can click the carrier's tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the order tracking link.
• Returns Received
This is an additional status that will appear in case you have decided to return (part of) your order. This will indicate that the returns have been received and accepted. You will also receive an e-mail when your returns have been received and accepted.
• Order completed
This status is indicated when the order is no longer traceable at the carrier's website because the order has taken place too long ago.