Reebok Delivery Terms
Please read these delivery terms (Delivery Terms) carefully before ordering products from the Reebok webshop.
Your contracting partner is adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, the Netherlands, registered at the Amsterdam Chamber of Commerce under no. 33305842 (Reebok).
When do these Delivery Terms apply?
These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products by Reebok. When you order anything at our Reebok website or any web page directly connected to our website (Website) or accept an offer from Reebok, your agreement to the Delivery Terms in the course of the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Reebok.
Our offer and prices
The offers on our Website are without obligation and do not bind Reebok. Reebok is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements in the offer and on our Website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Reebok is not liable for these variations and deviations.
The stated prices include VAT. Prices are quoted in Great Britain Pounds (GBP). Reebok reserves the right to make price and product changes prior to an order placed by you. Reebok reserves the right to change, limit or terminate any special offers or discounts at any time.
Reebok charges shipping costs. The shipping costs vary for each product and are further detailed under the heading ‘Shipping’ on our Website. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.
How is a contract concluded with you?
You can only order on our Website if you are a consumer, not a reseller. You have to be 16 years of age or older to buy products via our Website.
Orders you place via the Website for the products offered by Reebok through the Website are only an offer to conclude a sales contract. The sales contract is only concluded upon the confirmation by Reebok of the order per e-mail to you. Until you have received this confirmation, you can still cancel the order.
You warrant that the information you provide to Reebok in the request or order is accurate and complete. Reebok is never obliged to accept an order. Reebok is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Reebok does not confirm your order within ten working days, it is deemed to have been refused.
Special aspects of personalised products (Your Reebok) (if applicable)
In order to personalise Your Reebok products you can submit any combination of letters, numbers, symbols and spaces to form a name, word or phrase. You are kindly requested not to use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:
1. Include the name of a product, service, company, organisation and/or event which belongs to someone else;
2. Include the name or nickname of a famous person (living or dead);
3. If used on Your Reebok products will infringe or may infringe third party trademarks or other intellectual property rights;
4. Are threatening, incite violence, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.
Reebok reserves the right to reject any names, words or phrases (or combinations thereof) which fall into any of the above categories or which are otherwise unacceptable to Reebok and this will result in your order being cancelled. Further, Reebok will be entitled to claim compensation equal to the value of the goods ordered.
Please be aware that by placing your order for Your Reebok product, you:
a. Represent and warrant that any names, words or phrases you use, upload, submit, copy or otherwise make public for use on Your Reebok product do not fall into any of the above categories;
b. Agree to indemnify Reebok and its affiliated companies and keep Reebok and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Reebok or its affiliated companies as a result of the use of any names, words or phrases used, uploaded, submitted, copied or otherwise made public by you (including use on your product);
c. You grant to Reebok and its affiliated companies a non-exclusive, irrevocable royalty-free, worldwide, fully sub-licensable right to use, reproduce, disclose and modify the names, words or phrases submitted by you for the purposes of fulfilling your order.
Insofar as the order involves products manufactured or adapted according to your specifications, you will not have any cooling-off period, right of revocation, right of return or right of termination (Section 46d, paragraph 4, Book 7 of the Dutch Civil Code).
Reebok will deliver to the address indicated by you within the UK (mainland). Reebok can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, but not on public holidays. For each delivery a signature for receipt is required.
Reebok is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that Reebok deliver the order in parts, Reebok may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Reebok is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order. Personalised products will be delivered separate from any standard products you may have ordered.
If you wish to have your products delivered per express delivery, extra costs shall be charged to you. Please check details for standard and express deliveries and the delivery of personalised products under the heading ‘Shipping‘ on our Website. Whilst Reebok will always endeavour to deliver on time, delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Reebok must first be served with a notice of default.
Options in case of delivery problems
If Reebok discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Reebok may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, within 30 days at Reebok’s expense (your right of revocation or return obviously remains unaffected).
If Reebok discovers after entering into the sales contract that Reebok can no longer deliver the ordered products and is not responsible for this situation, Reebok will be entitled to terminate the sales contract. Reebok will, of course, inform you immediately and reimburse any payments made.
Methods of payment
Information on returns
Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 30 days of receipt. The 30-day period commences on the day of receipt of the order. Only products that are not suitable for dispatch by parcel (e.g. in the case of bulky goods) may be returned by submitting a written request for the products to be taken back. The timely dispatch of the products or the request to take back the products will suffice for compliance with the right of return deadline. The return of products is at Reebok’s expense and risk. The products, unused and complete, including their original packaging and labelling (including any card hangtags), insofar as reasonably possible, must be returned to:
Budberger Straße 2
46446 Emmerich am Rhein, Germany
In the event of a valid return in accordance with these Delivery Terms, Reebok will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. If a product is returned that Reebok believes has been damaged because of an act or omission for which you are to blame, or which is otherwise for your expense and risk, Reebok will be entitled to deduct the decrease in value of the product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a product caused by use by not using the product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.
What can you do if you are not satisfied?
You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:
Reebok Customer Service
6200 AB Maastricht
or fill out the contact form.
If you wish to make a verbal complaint concerning the conclusion of the sales contract or its performance, you may use the toll-free number 0800-2794979 (FREE PHONE).
Retention of title
The delivered products will remain the property of Reebok until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.
Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Maintenance of products
Reebok draws your attention to the washing and maintenance instructions printed on the labels of the products. Reebok is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.
Information about batteries
Some of the products sold by Reebok contain batteries.
Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to us after use. Please ensure that you have paid adequate postage.
Download General Terms and Conditions
Click on this link to download these Delivery Terms as a PDF file.